Terms of Service – CleanQuesto Mobile App
Last Updated: May 19, 2026
Welcome to CleanQuesto (“CleanQuesto,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the CleanQuesto mobile application, website, and related services (collectively, the “Services”).
By downloading, accessing, registering for, or using CleanQuesto, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
1. About CleanQuesto
CleanQuesto is a community-driven platform designed to help users report, discover, and engage in environmental and civic cleanliness initiatives, including but not limited to:
- Reporting garbage spots
- Reporting potholes or damaged roads
- Reporting water pollution
- Reporting sewage overflow
- Reporting flooded areas
- Participating in plogging events
- Participating in environmental activities
- Sharing location-based cleanliness concerns
- Community engagement and awareness activities
CleanQuesto acts as a technology platform and does not directly provide municipal, government, emergency, or cleanup services.
2. Eligibility
To use CleanQuesto, you must:
- Be at least 13 years old or meet the minimum age requirement in your country.
- Have legal authority to agree to these Terms.
- Provide accurate information during registration.
If you are under the legal age of consent, use of the Services requires parental or guardian supervision where applicable.
3. User Accounts
You may be required to create an account using:
- Email address
- Phone number
- Social login providers
- Other authentication methods made available by us
You agree to:
- Maintain accurate account information
- Keep login credentials secure
- Notify us immediately of unauthorized access
- Accept responsibility for activities under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
4. User Content
Users may submit content including:
- Photos
- Videos
- Text descriptions
- Comments
- Reports
- Locations
- Event details
- Community posts
You retain ownership of your content.
By submitting content, you grant CleanQuesto a worldwide, non-exclusive, royalty-free license to:
- Store
- Host
- Display
- Modify
- Reproduce
- Distribute
- Use the content for platform functionality, promotion, and service improvement
This license ends when content is removed unless legal or operational retention obligations apply.
5. Acceptable Use Policy
You agree not to:
- Upload false or misleading information
- Post unlawful, abusive, defamatory, obscene, or offensive content
- Harass or threaten other users
- Upload harmful code, malware, or viruses
- Impersonate another person or organization
- Attempt unauthorized access to systems
- Violate intellectual property rights
- Manipulate reports or platform data
- Use the app for fraudulent activities
Violation may result in suspension or permanent account termination.
6. Community Reporting Disclaimer
CleanQuesto relies on community-generated information.
We do not guarantee:
- Accuracy of reports
- Completeness of information
- Availability of cleanup actions
- Resolution by authorities
- Timeliness of updates
Users should independently verify critical information before relying on it.
7. Safety Disclaimer
CleanQuesto encourages responsible community participation.
Users should:
- Avoid entering hazardous areas
- Follow local laws and safety guidelines
- Avoid unsafe cleanup activities
- Contact emergency services for emergencies
CleanQuesto is not responsible for injuries, damages, or incidents arising from participation in community activities.
8. Plogging and Community Events
Community events and cleanup initiatives may be organized by users or external organizations.
CleanQuesto:
- Does not guarantee event quality or safety
- Does not supervise participants
- Is not responsible for event outcomes
- Is not liable for injuries, disputes, or damages
Participation is voluntary and at your own risk.
9. Location Services
Certain features may require location access.
By enabling location services, you consent to:
- Collection of geographic location information
- Display of nearby reports and events
- Improvement of location-based functionality
You may disable location access through device settings, though some features may become unavailable.
10. Intellectual Property
All content and materials provided by CleanQuesto, including:
- Logos
- App design
- Graphics
- Software
- Features
- Text
- Branding
are owned by CleanQuesto or its licensors and are protected by intellectual property laws.
You may not:
- Copy
- Reverse engineer
- Modify
- Redistribute
- Sell
- Exploit
any part of the Services without written permission.
11. Third-Party Services
The Services may integrate third-party services such as:
- Maps providers
- Authentication services
- Analytics providers
- Advertising networks
- Payment processors
- Social media integrations
CleanQuesto is not responsible for third-party content, services, or policies.
Your use of third-party services may also be governed by their terms.
12. Privacy
Your use of CleanQuesto is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.
13. Termination
We reserve the right to suspend or terminate access to the Services if:
- These Terms are violated
- Fraudulent activity is detected
- Platform misuse occurs
- Required by law
Termination may occur without prior notice.
14. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, CleanQuesto makes no warranties regarding:
- Reliability
- Availability
- Accuracy
- Security
- Fitness for a particular purpose
Use of the Services is at your own risk.
15. Limitation of Liability
To the maximum extent permitted by law, CleanQuesto and its affiliates shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Data loss
- Personal injury
- Property damage
arising from use of the Services.
16. Indemnification
You agree to defend and indemnify CleanQuesto, its team, partners, and affiliates against claims, liabilities, losses, and expenses arising from:
- Your use of the Services
- Violation of these Terms
- Violation of laws or third-party rights
17. Changes to Terms
We may modify these Terms periodically.
Updated versions will be posted with a revised “Last Updated” date.
Continued use of the Services after updates constitutes acceptance of revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted under the laws of India, without regard to conflict of law principles.
Any disputes shall be subject to the jurisdiction of courts located in Bengaluru, Karnataka, India.
19. Contact Us
If you have questions regarding these Terms, contact us:
CleanQuesto Support
Email: support@cleanquesto.org
Website: https://www.cleanquesto.org
By using CleanQuesto, you acknowledge that you have read, understood, and agree to these Terms of Service.